Some of the widely used telecom terms are VoIP and unified messaging (voice over IP). It seems like every supplier wants to create a complete suite of cohesive messaging products and solutions. Purchase why? Why buy? Many of the benefits of unified communications for today’s mobile devices are possible without investing in costly equipment to be controlled and upgraded.
What is unified communication?It incorporates voice and instant message functions, emails, faxes, video messages, etc. Cisco provides a click-to-dial solution that enables users to dial directly from the contacts list of Microsoft Outlook to access the user’s inbox via voicemail messages. Salesforce.com has developed Skype for direct chats and calls from its CRM framework. Many other suppliers, such as 3Com and Nortel, provide integrated solutions.
In the case of email integration and voice integration, the traditional choices are to email your voicemail and call from the contacts’ list directly. This can be from Microsoft Outlook or any CRM software. You can also read your email on your phone by using the other integration tool. The text is translated to language. These features are “cool,” but are they needed?
With the numbers of people moving from phones to cell phones and sending emails on motive phones, the traditional office phones are not required. Most companies communicate via e-mail, Skype or IM, using fewer fixtures. One of the benefits perceived by the Unified Message is that workers can leave a voicemail or e-mail, and receive it in their e-mail. The productivity of the staff is expected to improve because they don’t need an e-mail and voicemail. Most employees have cell phones these days and can be contacted by telephone, text or e-mail worldwide. What you need is a wireless internet connection that is almost everywhere.
But why invest in a single network if there is a mobile device collaboration?The cooperation between not only workers but also companies with video conferencing, Skype calls and e-mails has become much easier. Partnerships with companies all over the world are common and require no travel expenses without personal compliance. The incorporation of these applications would not improve a standard employee’s productivity. Without unifying communication applications, several tools/applications improve efficiency.
Unified communication is more than just an application integration. Before the individual applications are added several hardware devices and software operating systems need to be incorporated. As these proprietary systems evolve, they are complex and costly to manage and maintain. You need to employ experts to introduce and manage the environment on the daily basis if you have no in-house team which knows how to implement multiple cohesive messaging systems. Moreover, since certain systems are proprietary, if you want to move to another system, you have to spend more money.
Many businesses should use their mobile devices for practical purposes and receive their email and phone calls on a single account. Except as a telemarketing company or as a telemarketing company, where clicking on your telephone contacts will improve an employee’s efficiency, the addition of a single solution to your already complicated telephone infrastructure would seem to have little cost.